Terms and Conditions
Aillio Technology: Terms and Conditions
Bullet Terms of Purchase
By purchasing this roaster, I certify that:
I understand that I must read the manual before operating the roaster.
I understand that the Bullet R1/R2/Pro requires routine cleaning and maintenance for safe operation.
I understand that negligence/improper use of this roaster will void the 2-year warranty.
I understand that the Bullet R1/R2/Pro, like any other roaster, may break and require time to fix, and that Aillio will not be held responsible for any financial losses incurred during this downtime, if I am using the Bullet R1/R2/Pro commercially.
I understand that a desktop/laptop computer is required to deliver firmware updates to the Bullet R1/R2/Pro via the RoasTime software, and that these firmware updates are necessary to maintain the health of the machine.
I understand that if the roaster malfunctions, troubleshooting the Bullet R1/R2/Pro requires a desktop/laptop computer connected to the internet and running the latest version of the RoasTime software.
I understand that this machine, when used improperly, can start a fire.
Warranty Terms
Non-Transferable Limited Warranty
Aillio warrants the product to be free from defects in material and workmanship for a period of two (2) years from the day it ships. If the product fails within the warranty period, Aillio will, at our discretion, either send spare parts for replacement, or replace the product at no cost to the original purchaser. In the event that the original purchaser requests Aillio to repair the unit, the purchaser will be responsible for the shipping fees to a repair center. If the two-year warranty has expired, Aillio can repair units for a reasonable cost, depending on the damage.
Limits of Liability
In the case of malfunction, the purchaser’s sole recourse shall be repair or replacement, as described in the preceding paragraphs. Aillio will not be held liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Aillio be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. Aillio disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.
Exclusions
This warranty covers defects in manufacturing discovered while using this product as recommended by Aillio. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.
How to Obtain Service Under this Warranty
Contact Aillio through our [email protected] or through our Online Contact Form. Proof of original ownership may be required in the form of a purchase receipt.
Extended Warranty
You may extend your warranty by up to two years after you receive your Bullet and register it on the Roast.world website. Instructions for registering and purchasing can be found on our website.
Order Cancellation and Refund Policy
Order Cancellation Within 24 Hours: If you wish to cancel your order within 24 hours after it has been successfully processed, you may cancel without any costs incurred.
Order Cancellation After 24 Hours: If you wish to cancel your order after 24 hours, please note that the 3% credit card payment fee will not be refunded.
Order Cancellation After Shipment: If your order has already been shipped and you wish to cancel, please note that the 3% credit card payment fee and the shipping fee will not be refunded.
To cancel your order: Please send an email to [email protected]
Shipping Damage & Mistake Terms
Please open and inspect your package as soon as you receive it. If your shipment was damaged in transit or you received incorrect merchandise, please email [email protected] with pictures of relevant materials (packing slip, shipping box, package contents, etc). Damaged merchandise must be reported within one week of delivery.
Aillio.com Terms of Service
Roast.world and Aillio.com are websites operated by Aillio Technology Co., Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Aillio Technology Co., Ltd. Aillio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that we may contact you via email or phone in the event that we feel the need to relay critical information regarding the use of our products, including the Bullet R1/R2/Pro coffee roaster or the Roast.world service.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control over. You acknowledge that we provide access to such tools ”as is” without any warranties.
SECTION 8 - THIRD-PARTY LINKS
We are not liable for any harm or damages related to the purchase or use of goods, services, or resources made in connection with any third-party websites.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send suggestions, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property, or to upload malicious code.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The service and all products are provided ‘as is’ and ‘as available’ for your use. In no case shall Aillio Ltd, our directors, or employees be liable for any injury, loss, or consequential damages of any kind arising from your use of the service or any products procured.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Aillio Ltd from any claim or demand made by any third-party due to your breach of these Terms of Service.
SECTION 15 - SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law.
SECTION 16 - TERMINATION
These Terms of Service are effective unless and until terminated by either you or us.
SECTION 17 - ENTIRE AGREEMENT
These Terms of Service and any policies posted by us constitute the entire agreement and understanding between you and us.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected].