AILLIO LTD PRIVACY POLICY

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.aillio.com (the “Site”).

KEY POINTS

We do use cookies for your convenience, for example by storing login details locally so that you do not have to login each time you visit the site.

We do not develop advertising profiles of our users or track them across websites. All of the cookies we use are necessary for the site to function normally.

We do use Google Analytics.

We do store other information you submit to the website when placing an order. This information includes your name, address, phone number, and email address. We use this information to process your order.

We keep this information as a record of our transaction in order to comply with accounting practices in Taiwan, and also to assist with after-sales support. We may occasionally use your email address to contact you about important updates regarding products you have purchased from us.

We do not store any credit card information on our the servers when you place an order. Your credit card information is processed and encrypted by a third party processor, GreenWorld Technologies.

When you create an account on the Site, we store all of the information you input. You are free to login and change these details at any time.

You have the option to delete your user account on the Site at any time. Doing so will permanently erase that information from our servers, but purchase information from the past may still be stored. (See above.)

More detailed information can be found below.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. In particular, we process credit card payments through GreenWorld Technologies through their ECPay system: https://www.ecpay.com.tw/.
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.

(Even if you are not a European resident, we will do our very best to comply with any requests regarding your personal information.)

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please note that we do not store your credit card information on the Site.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@aillio.com or by mail using the details provided below:

Rm. 3, 2F., No.17, Taiyuan Rd., Taipei City, TPE, 10349, Taiwan