Ordering the Bullet R1
There are two ways to purchase the Bullet R1. You can purchase directly from us on our website’s Online Shop or you can purchase from a Local Dealer. In most cases, you should try to purchase from your local dealer for better/faster support in your native language.
If you choose to purchase from us, you can receive a live shipping quote from DHL before checkout by entering your city, country, and zip code. Please keep in mind that this quote does not include any duty/VAT/customs fees that you may incur when importing the roaster.
You can choose to purchase via credit card or direct bank deposit. If you pay by credit card, you should first alert your bank about your intent to purchase the Bullet R1, as some banks may automatically block the transaction.
Detailed direct deposit instructions are given during checkout if you choose to pay by direct bank deposit.
VAT, customs duties and processing fees vary widely, depending on where you live. For instance, customers in the United States can expect to pay anywhere between 0% and 5%, whereas those in the EU can expect to pay more than 20%
For our part we clearly label the Bullet R1 as a coffee roaster and will declare its true value on the package, along with the tariff code HS 8516.
Those who are concerned should contact their local customs for more information.
We state a 3 month lead time on our site, but in reality most Bullets ship within 4-8 weeks of purchase.
We build the Bullets in batches of either 110-127V or 200-250V and the lead time varies according to which batch we happen to be building when you place your order.
Yes, but you will need to contact email@example.com directly for information about how to do this.
No, it is not possible to pay in installments at this time.
There could be multiple reasons why your order was cancelled.
* Your bank rejected the transaction.
Some banks will automatically rejected an expensive transaction from a foreign country if you do not first alert them that you intend to make the purchase.
* You entered the wrong card number/data.
This happens more often than you might realize. We all make mistakes sometimes!
* You elected to pay by direct deposit, but have not yet paid and it has been more than 3 weeks.
Our system will automatically cancel orders for which we do not receive payment after a period of 21 days.
If you need more help please contact firstname.lastname@example.org for assistance.
There is no need to order additional parts when you place an order for the Bullet R1. It already comes with the infrared bean temperature sensor, chaff filter, cooling tray, tryer, and toolkit.
But some users do order an extra spare chaff filter to reduce the time spent cleaning during extended roasting sessions.