Ordering the Bullet R1

How do I purchase the Bullet R1?

There are two ways to purchase the Bullet R1. You can purchase directly from us on our website’s Online Shop or you can purchase from a Local Dealer. In most cases, you should try to purchase from your local dealer for better/faster support in your native language.

If you choose to purchase from us, you can receive a live shipping quote from DHL before checkout by entering your city, country, and zip code. Please keep in mind that this quote does not include any duty/VAT/customs fees that you may incur when importing the roaster.

You can choose to purchase via credit card or direct bank deposit. If you pay by credit card, you should first alert your bank about your intent to purchase the Bullet R1, as some banks may automatically block the transaction.

Detailed direct deposit instructions are given during checkout if you choose to pay by direct bank deposit.

Do you ship to my address? How much will it cost?

As shown in the image above, you can generate a live shipping quote by clicking one of the following links to add either a 110-127V or 200-250V Bullet R1 to your cart. From there you can input your address and see the shipping cost.

 

Please keep in mind this cost does not including any VAT, duties, or custom fees which will vary worldwide.

 

If you do not see an option to ship to your address, it may be because we do not ship direct to your area. Please contact support@aillio.com for further assistance.

What import fees and customs duties should I expect?

VAT, customs duties and processing fees vary widely, depending on where you live. For instance, customers in the United States can expect to pay anywhere between 0% and 5%, whereas those in the EU can expect to pay more than 20%

For our part we clearly label the Bullet R1 as a coffee roaster and will declare its true value on the package, along with the tariff code HS 8516.

Those who are concerned should contact their local customs for more information.

What is the lead time for the Bullet R1?

We state a 3 month lead time on our site, but in reality most Bullets ship within 4-8 weeks of purchase.

We build the Bullets in batches of either 110-127V or 200-250V and the lead time varies according to which batch we happen to be building when you place your order.

Can I purchase multiple Bullets?

Yes, but you will need to contact support@aillio.com directly for information about how to do this.

Is it possible to pay in installments?

No, it is not possible to pay in installments at this time.

Why was my order cancelled?

There could be multiple reasons why your order was cancelled.

* Your bank rejected the transaction.

Some banks will automatically rejected an expensive transaction from a foreign country if you do not first alert them that you intend to make the purchase.

* You entered the wrong card number/data.

This happens more often than you might realize. We all make mistakes sometimes!

* You elected to pay by direct deposit, but have not yet paid and it has been more than 3 weeks.

Our system will automatically cancel orders for which we do not receive payment after a period of 21 days.

If you need more help please contact support@aillio.com for assistance.

What parts do I need to order with the Bullet R1?

There is no need to order additional parts when you place an order for the Bullet R1. It already comes with the infrared bean temperature sensor, chaff filter, cooling tray, tryer, and toolkit.

But some users do order an extra spare chaff filter to reduce the time spent cleaning during extended roasting sessions.

General Questions About The Bullet R1

What is the Bullet R1? Who is it for?

The Bullet R1 is a 1kg induction-heated true drum roaster designed that is available in both 110-127V and 200-250V models. Users are able to set preheat temperatures and control power (P1~ P9, 350 ~ 1550 watts), fan speed (12 steps), and drum speed (1-9) during the roast. The Infrared Bean Temperature Sensor (IBTS) generates data in real time that is plotted onto a roast profile using our RoasTime software. These profiles can be traded with other users on Roast.World and played back automatically. The units ship with a Cooling Tray, Chaff Filter and Tool Kit. It also includes a Tryer for taking samples of the beans mid-roasts.

The Bullet R1 is ideal for home roasters looking for a roaster with more capacity and control. It can also be used by professionals as a sample roaster, or to supplement the coffee supply in a small cafe. Many have used the Bullet R1 to open small roasting businesses.

You can read more about the Bullet here.

Is it easy to roast on the R1?

Yes, it can be easy to roast good coffee on the R1. Our Getting Started guide is a trove of useful info for new Bullet users, and also includes some sample roast “recipes” to get you started right away.

But you really need to have a plan if you want to quickly familiarize yourself with coffee roasting and begin making good decisions on the fly during a roast. While everyone loves the fine control of the roasting process that the Bullet R1 offers, it can be a double edged sword for beginners. Some may feel overwhelmed if they dive in with no compass, particularly if they have never roasted coffee before.

The trick, then, is to limit the number of variables early on. For instance, to get started, you could pick a single drum speed, fan speed, and a smaller batch size — maybe 400g — and stick to it. In this way, you can roast multiple times only adjusting the power during the roast, and in doing so begin to get a handle on how changing the power during the roast affects it. (And also have a lot of fun experimenting.)

How can I learn how to roast on the R1?

Our Getting Started guide has a lot of useful information about roasting on the Bullet R1.

You can find other Bullet owners on the Community Forums. There is also a very active unofficial forum on Facebook.

Can I use the R1 for business?

Yes and no. The Bullet R1 was not designed for heavy commercial use and there is a 100kg/month limit in order to maintain your warranty. If you need to roast more than this, you will need to look at a larger capacity roaster.

We do not recommend relying on the Bullet as the sole roaster for your business, as in the event of a problem requiring troubleshooting and repair, there may be some down time that could adversely affect you.

That said, there are many examples of successful micro-roasteries and cafes making heavy use of the Bullet — and, often multiple Bullets. And we have also seen many businesses begin with the 1kg Bullet before growing into 5kg and 10kg roasters.

Does the Bullet R1 produce smoke?

Yes. How much smoke will depend on how much coffee you are roasting, and how dark you are roasting it. For instance a 500g batch of coffee lightly roasted is going to produce far less smoke than a 1kg roast that runs past second crack. In the latter example, you’re going to need to make sure to vent the smoke outdoors, or use an air cleaner.

Is there a warranty?

Yes. If you order direct from us there is a 2 year warranty that includes spare parts and labor. You can read about it here.

How are repairs and spare parts handled?

If you purchased your Bullet R1 through a distributor, you will need to turn to them for troubleshooting, spare parts, and repairs.

If you purchased from us, you will need to contact us through support@aillio.com for troubleshooting, spare parts, and repairs.

Does the roaster require maintenance?

Yes. Professional coffee roasting machines do require routine maintenance. In the case of the Bullet, how much time is needed to keep the Bullet clean and operating normally will be a function of how much you roast, how often you roast, and how dark you roast.

Detailed maintenance recommendations are provided in the manual.

Technical Questions about the Bullet R1

How much can I roast per day?

There is no limit on how much you can roast per day, but there the monthly limit to keep your warranty in tact is 100kg.

What is the ideal load capacity of the R1?

What is meant by “ideal” may vary from user to user, so it is up to you.

We can first say that the Bullet’s infrared bean temperature sensor (IBTS) will provide useful data in any range between 200g to 1000g, and that the Bullet is fully capable of taking 1kg loads to first crack in a short time.

The batch size that is right for you will ultimately depend on how much coffee you need, and how fine control you are seeking over your roast. For instance, while it’s certainly possible to run the Bullet at full power and finish a 1kg roast in under ten minutes, you may find that doing so limits your creativity. This is one reason why some users may prefer 800g loads.

 

How long does the Bullet R1 need to cool between roasts?

The Bullet does not need to cool between roasts, and it even allows for back-to-back roasting mode, in which you can begin roasting a new batch while cooling the previous one. Check out the manual for more information.

How can I vent the R1?

The Bullet R1 does not ship with a venting solution. This means you may have to design your own. How to accomplish this depends on a lot of factors. People who tend to mostly roast light and in small batches may get away with roasting under an oven hood, for instance.

But people who roast dark are gonna need something more, unless they roast outside. The Manual gives users some advice on how best to set up a venting solution — what you should and shouldn’t do. And we offer 3d printable exhaust adapters on the site, to make things easier for you.

Another option is to use an air filter/cleaner. This is actually how we used to roast in our office.

What is the difference between the 110-127V model and the 200V-250V model?

Honestly, very little. The power output for each is the same, and the new V2 induction boards respond better to voltage fluctuations than the V1 induction boards.

200-250V appliances are, however, inherently more efficient than their 110-127V counterparts. This means there will be less stress on the electronic components, but whether that will lead to a slight increase in longevity is debatable.

Generally speaking, then, you should choose the higher voltage model if doing so happens to be convenient for you — for instance if you already have a 200+V line where you are roasting, or you are living in an area where that voltage is standard.

On the other hand, if you live in an area with low-voltage lines it makes far more sense to go with the low-voltage model. It is unlikely you will notice any difference.

What's the difference between the R1 V1 and R1 V2?

There are two main differences between the V1 and V2 Bullets.

1. Version 2 utilizes a new and improved induction board which you can read about here.

2. Version 2 also includes the new infrared bean temperature sensor (IBTS) which you can read about here.

Software

Can I use the R1 with Cropster or Artisan?

RoasTime 2 is not compatible with Artisan at this time. And while we’re planning to integrate with Cropster this year, at this point there is no way to do so.

What software does the R1 use?

The Bullet works with our own RoasTime software.

The reasons to use RoasTime are many. Compared to roasting manually, data-driven roasting gives you a better chance to understand exactly what is happening in your roasts. It is a powerful learning tool that, when augmented by roasting experience and cupping results, will lead to much better coffee than otherwise possible. It also opens up the world of “Recipe” based automatic roasting modes, and the ability to trade roast profiles with other users.

An even more important reason to roast with RoasTime is to keep your firmware up to date, and to upload debugging data to our servers. This way, in the event that something goes wrong with your roaster, our support team will be able to look at its data and solve your problem. It’s an incredible troubleshooting tool that will save everyone time, and in fact some issues can *only* be troubleshot with that data.

General Questions About Aillio

Where is Aillio based?

Aillio is run by a small team with headquarters in Taiwan.

How can I work for Aillio?

Aillio is always looking for Engineers with Solidworks experience. If you are interested feel free to send a resume to support@aillio.com

Are you working on any other roasters?

Yes, we are working on a 2kg fully-automatic shop roaster designed for busy cafes, which we anticipate releasing sometime in 2021. It is codenamed “Bullseye”. (If you have got a better name, please feel free to share it with us!)